Facebook Inc has said it is working to restore access to its social media platforms, including photo-sharing platform Instagram and messaging app WhatsApp, after an apparent global outage.
The platforms were down for tens of thousands of users on Monday, according to outage tracking website Downdetector.com.
The website was showing outages in heavily populated areas like Washington, DC, and Paris, with problems being reported from about 15:45 GMT.
We’re aware that some people are having trouble accessing our apps and products,” Facebook said on Twitter. “We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.”
A similar message confirming the outage also was posted on WhatsApp’s Twitter account.
Al Jazeera could not independently confirm what was affecting the platforms, while Facebook did not immediately respond to requests for comment from the Reuters and AFP news agencies on the outage.
WhatsApp was down for more than 35,000 users, Reuters reported on Monday afternoon, and Facebook Messenger was also down for nearly 9,800 users.
Al Jazeera’s Alan Fisher, reporting from Washington, DC, said users in the US, Europe, Africa and the Middle East have reported outages.
“This seems like a global outage, and it’s already gone on a lot longer than the 2019 shutdown which lasted for about an hour, which was caused by technical problems, according to WhatsApp then,” Fisher said. “This is obviously very concerning,” he added.
The error message appearing on Facebook.com throughout the day read: “Sorry, something went wrong. We’re working on it and we’ll get it fixed as soon as we can.”
The message suggested a Domain Name System (DNS) error, Reuters reported.
DNS allows web addresses to take users to their destinations. A similar outage at cloud company Akamai Technologies Inc took down multiple websites in July.
Downdetector, which only tracks outages by collating status reports from a series of sources, including user-submitted errors on its platform, showed there were more than 50,000 incidents of people reporting issues with Facebook and Instagram.
But the outage might be affecting more users.
Outage is affecting tens of thousands of users across social media platforms, according to an outage tracking website.
Facebook says it is aware some users are having difficulty accessing its apps, but it has not confirmed what exactly is causing the outage.